Help Center
FAQ
What is the processing and shipping time?
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Processing takes 2–3 business days.
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After processing, shipping typically takes 5–7 business days (may take longer depending on the carrier or location).
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You will receive tracking information once your order has shipped.
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Text us for more information (972) 863-1963.
Do you accept returns or refunds?
What payment methods do you accept?
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All sales are final.
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Once an order has been placed, it cannot be canceled, refunded, or exchanged. Please double-check your order before completing your purchase.
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PayPal – Recommended if you want your order shipped ASAP, since payments clear instantly. Orders paid with PayPal may be eligible for same-day shipping (if placed before the daily cutoff).
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AfterPay & Klarna – Shop now, pay later options available at checkout.
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Apple Pay – Quick and secure checkout directly through the site.
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Major Debit/Credit Cards – Processed safely through our website.
Can I pick up my order instead of having it shipped?
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Yes! Use discount code PICKUP at checkout.
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Please note: A small percentage of shipping costs will still apply.
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Orders must be picked up within 3 days. If the order is not picked up within that timeframe, it will automatically be shipped to the address provided at checkout.
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We cannot hold hair longer than 3 days.
Why is there still a shipping fee if I choose pickup?
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A small shipping fee ensures your order is properly processed, packaged, and prepared.
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If the order is not picked up within 3 days, it will be shipped directly to your address.
How do I contact customer service?What if I don't receive a confirmation email?
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Please allow up to 48 hours after you receive your shipping confirmation email to see movement on the carrier's website.
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If you do not see movement after 48 hours, please email us at Shopveinedbymorgan@gmail.com